• About
• Contact
• Support

• Home
• Products
• Store
• Blog
• Partners
• Tour
• FAQ

FAQ

• How is WhiteSmoke better than Word?

  WhiteSmoke is the most comprehensive grammar checker in the world today. While it comprises several writing tools, such as a dictionary, a thesaurus and ready-made letter templates, its core feature is its advanced grammar checker.

  WhiteSmoke provides advanced options that other programs such as Microsoft Word do not provide.

  To learn more about the differences between WhiteSmoke and Microsoft Word, please click the attached link: WhiteSmoke vs. MS Word

• How can I install WhiteSmoke?

  PC (Windows) users

  1. Click on the following link:
     http://get.WhiteSmoke.com/WhiteSmoke_Enrichment_Full.exe choose 'Run' and follow the on-screen instructions
  2. Enter your registration code
  3. To check if WhiteSmoke is properly working, please click F2 key on your keyboard, enter text and then click on "Check"

  Mac users

  Mac users are able to use WhiteSmoke online via the following link:
  http://www.WhiteSmoke.com/mac

  Enter your email and password and click on the "Login" button.

• My F2 button does not work. What should I do?
  1. If you are working with a word processor that is not compatible with WhiteSmoke, the F2 key will not operate. Please open Notepad or Word, enter text and click on F2. If WhiteSmoke launches, it means that you will need to try working with a different word processor.
  2. Change the function key (F2) and see whether you get a different result. In order to change the function key, please right-click the WhiteSmoke icon in the system-tray (bottom right of screen next to the clock), choose Settings > Shortcut Keys > switch the function key to F4, F6 or F8 > Save
  3. Please check your keyboard to see if you have "F Lock" or "F Mode" button. It is usually located near the top right-hand corner of the keyboard. If you have one, simply press on it once and then try to use WhiteSmoke again with the F2 function.
  4. Check if you are using 32-bit or a 64-bit version computer. If you are using a 64-bit computer please contact our support team for instructions.
• I have purchased WhiteSmoke but my account opens in evaluation mode.

  Please do the following in order to re-activate your license correctly:

  1. Shutdown WhiteSmoke by right-clicking the WhiteSmoke icon in your system tray (bottom right of your screen, near the computer clock) > 'Shutdown WhiteSmoke'.
  2. Go to your Start menu > All Programs > WhiteSmoke > WhiteSmoke registration.
  3. Enter your registration Key (activation code)
  4. To check if WhiteSmoke is working properly please open a Word document, enter text and click the F2 key on your keyboard.
• I purchased WhiteSmoke CD and haven’t received it yet, what should I do?

  Our sales representatives are sending all users who purchased a WhiteSmoke CD a Shipment Form, along with the Welcome email they are sending after the purchase.

  Please know that it is important to fill out this form correctly and submit it in order to avoid misunderstandings and spelling mistakes that may affect the shipment of the CD to your address. In case you did not fill out this form, please click the following link: WhiteSmoke Shipping Form

  Once you submit the CD Shipment Form, please allow up to 21 business days from date of submission to receive the Backup CD in the mail.
  *Business days do not include Saturdays and Sundays.

• Can I use WhiteSmoke with the new Windows 7?

  YES. WhiteSmoke is compatible with Windows 2000/NT/XP/Vista/Win7 and Mac OS (online version)

  If you upgraded your Windows to Win7 and cannot see the WhiteSmoke buttons or text in the WhiteSmoke window, please do the following:

  1. Open your Internet Explorer browser and go to > Tools > Internet Options > Advanced tab
  2. Scroll down to Multimedia section and make sure the "Show Pictures" option is checked.
  3. Click the "Restore Advanced Settings" button under the same tab.
  4. Close Internet Explorer and launch WhiteSmoke again.
  5. If you still can’t see the text or buttons please try to enlarge the WhiteSmoke window by simply dragging one of the corners.
• Can I use WhiteSmoke if I don’t have an internet connection?

  In order to use WhiteSmoke you have to be connected to the Internet and there are a few reasons for that:

  When you click on the WhiteSmoke Enrichment button, your text is sent to our artificial intelligence server, which searches for logical synonyms and enhancements for your text.

  Also, we have an extremely large database of words and phrases which is not only too big to be downloaded onto your computer, but which is also being tested, improved and upgraded on a daily basis. Likewise, WhiteSmoke also has a "reader" incorporated in its software which constantly reads new, professional texts, thus altering WhiteSmoke and making it better every day.

• How do I use WhiteSmoke?

  To operate WhiteSmoke, open a word processor such as Word or Notepad, Highlight the text you wish to proofread and click the F2 key on your keyboard.

  While in the WhiteSmoke window, corrections will appear above the words. Simply click on the corrections to accept them, or click on the word itself for further options. When you have finished correcting the text, it is advised to click the 'Check' button, so that the program will check the text once more with the changes. To conclude the session and replace the original text with the corrected one, click 'Apply'.

• How do I use the WhiteSmoke dictionary?

  If you purchased the dictionary, you may launch it by right-clicking the WhiteSmoke icon on the system tray (near the computer clock) and choose Dictionary.

  By default, the Dictionary operates when highlighting a word > Shift + Right Click. You can choose your own shortcut key for the Dictionary by right clicking the WhiteSmoke icon on the system tray (near the computer clock) > Settings > Shortcut Keys > Choose your favorite combination.

• How can I use WhiteSmoke to write my resume, greetings and letters?

  WhiteSmoke offers templates on various writing styles. The templates include samples of business letters, cover letters, resumes, legal writing, personal matters, finance writing and students matters. In order to see the templates, click the "Templates" tab on the top bar of the WhiteSmoke window.

  You can also access the Templates by right clicking the WhiteSmoke tray icon (near the computer clock) and choose Templates.

• I am using a Mac computer, can I still use WhiteSmoke?

  Mac users are able to use WhiteSmoke's online interface (also known as the Online Editor), which contains all grammar, enrichment and spelling features.

  Please follow this link http://www.WhiteSmoke.com/mac enter your e-mail and password and click on the "Login" button

  * Should you be running Safari MacOS x10.3 and encounter any problems, please use FireFox: http://www.getfirefox.com

• What are the minimum requirements my computer needs to have so I can install WhiteSmoke?

  Operating systems: Windows 2000/NT/XP/Vista/Win7, Mac OS

  MS Office 2000 or higher: Word, Access, Wordpad, Notepad, Word Perfect, Outlook, Outlook Express

  Browsers: Internet Explorer 6.0 and 7.0, Firefox 2.0 and above, Safari MacOS x10.4 Tiger and above

  Recommended system requirements:
  Processor - Pentium 4 or above.
  RAM – 1GB or higher. (Could work with 256MB but not recommended)

• I have a question regarding my invoice and billing issues, who can I talk to?

  You can contact our Payments Department using this email address:
  payments@whitesmoke.com

• Can I talk to someone on the phone?

  If you wish to contact our Support Team via phone, please call 1-877-268-3347 Ext. 3 Our representatives are available Monday through Friday between 8 am – 5 pm (Eastern Time).

  If no representative is available, please leave a message stating your name, email address and phone number, and a Support Team member will contact you as soon as possible.

• What is the difference between the WhiteSmoke’s packages?
  Please see the individual product pages for full details:
  WhiteSmoke Writer General Version
  WhiteSmoke Writer Business Version
  WhiteSmoke Writer Creative Version
  WhiteSmoke Writer Bio-Tech Version
  WhiteSmoke Writer Executive Package
  WhiteSmoke Translator
  
• I lost my email with the download link. Can you send me a new one?
  To receive WhiteSmoke download link and install instructions, please enter your email:
  

  E-mail:

  
  Please note: If you purchased WhiteSmoke but still see the trial version, please do the following:
  Shutdown WhiteSmoke by right-clicking the WhiteSmoke icon in your system tray (bottom right of your screen, near the windows clock), and choose the 'Shutdown WhiteSmoke' option
  Go to your Start menu > All Programs > WhiteSmoke > WhiteSmoke registration.
  Enter your activation code
  * To check if WhiteSmoke is properly working, please click F2 key on your keyboard, enter text and click on "Check".
• I have a 64-bit computer. Can I use WhiteSmoke?

  YES! WhiteSmoke has a special version for 64-bit computers. Click on the following link: http://get.whitesmoke.com/WhiteSmoke_6021_vista64.exe. Save on your desktop, “Run” after the process ends and enter your registration code when asked to.